Refund policy

Sophie’s Craft Corner — Returns & Refunds Policy

At Sophie’s Craft Corner, every piece is crafted with care, attention, and a sprinkle of chaos-free magic. But if something isn’t quite right, here’s how we sort it — quickly, fairly, and without the faff.

Returns

Because most items are handmade, personalised, or created in small batches, we can only accept returns in specific situations.

You may return an item if:

It arrives damaged or faulty
You received the wrong item
There is a clear craftsmanship issue

To start a return, please contact us within 14 days of receiving your order with:

Your order number
A photo of the issue
A quick description of what went wrong

Items must be unused and in their original condition.

Refunds

Once your return is approved, you can choose between:

A refund to your original payment method
An exchange
A store credit

Refunds are issued once the item has been returned and inspected. Depending on your bank or payment provider, refunds may take 3–10 working days to appear.

Non-Returnable Items

Some items can’t be returned, including:

Custom or personalised products
Mystery boxes
Sale items
Earrings (for hygiene reasons)

If an item arrives damaged, that still counts — we’ll take care of you.

Damaged or Faulty Items

If something shows up looking like it lost a fight with a delivery gremlin, send us photos within 48 hours of delivery. We’ll sort it ASAP with a replacement or refund.

Lost or Missing Orders

If your parcel goes missing in transit, we’ll help investigate with the courier. Once confirmed lost, you’ll receive a replacement or refund — your choice.

Exchanges

Exchanges are available for eligible items if the product is returned unused and in perfect condition. Just message us within the 14-day window to arrange it.

Contact

Need help with a return? Drop us a message at:
sophiescraftcorner@outlook.com

We’re here to keep things smooth, stress-free, and as drama-free as a Sunday morning